Return & Refund Policy
At Manuhaar, we take immense pride in creating handmade shirts inspired by Jaipur’s rich heritage. Each piece is crafted with love and care, and we want you to love it just as much. However, if something isn't right, we’re here to help.
Returns Eligibility
We accept returns only under the following conditions:
- You received a defective or damaged product.
- You received the wrong item or size.
We do not accept returns for:
- Minor variations in print, color, or stitching (due to the handcrafted nature).
- Size issues if the correct size was ordered (please refer to our detailed size chart before purchase).
- Products that have been worn, washed, or altered.
Return Window
You must raise a return request within 7 days of receiving your order.
Items must be returned in their original packaging, with tags intact and in unworn/unwashed condition.
Exchange Policy
We offer exchanges:
- For sizing issues (only one-time exchange allowed per order).
- If the same design and size is in stock.
- Subject to quality check upon receiving the original product.
Note: Exchanges may take 7–10 business days to process after receiving the return.
How to Initiate a Return or Exchange
Email us at manuhaarofficial@gmail.com with:
- Order ID
- Reason for return/exchange
- Photos (if damaged/wrong product)
Please ensure to record an unboxing video when you receive your order and send it to us if you are initiating a return.
Our team will respond within 24–48 hours with next steps.
Once approved, you'll receive a return shipping address or pickup instructions.
After we receive and inspect the item, we'll process your refund or exchange.
Refunds
- Refunds are issued only for defective or wrong products.
- Refunds are processed to your original payment method within 7–10 business days after we receive the item.
- Shipping charges (if any) are non-refundable.
Return Shipping
- If the product is defective or incorrect, we will cover return shipping.
- Note: For size-related exchanges or voluntary returns, the customer is responsible for shipping costs.
A Note on Handmade Products
Each Manuhaar shirt is handmade by skilled artisans. Slight irregularities are a hallmark of the craft and not considered defects. We believe they add to the charm and uniqueness of your shirt.
Need Help?
We’re here for you:
Email: manuhaarofficial@gmail.com
Phone: +91-8290366330